I Am Unable to Make and Receive Calls After January Update on My Google Pixel 9
If you own a Google Pixel 9 and have recently encountered an issue where you can no longer make or receive calls after the January update, you are not alone. This problem has been reported by several users, particularly those who rely on third-party solutions like the Pixel IMS app and Shizuku to enable VoLTE functionality due to market restrictions. In this comprehensive guide, we will explore the possible causes of this issue, provide step-by-step troubleshooting methods, and offer alternative solutions to restore your calling capabilities.
Understanding the Issue
The Google Pixel 9 is a flagship device known for its seamless performance and advanced features. However, the January update has introduced a significant problem for users who depend on the Pixel IMS app and Shizuku to activate VoLTE. After the update, the Pixel IMS app crashes during or after VoLTE activation, rendering the device unable to make or receive calls. Interestingly, other functionalities such as SMS and network connectivity remain unaffected, which suggests that the issue is specific to the calling feature.
Why Does This Happen?
The root cause of this problem lies in the interaction between the January update and the third-party tools used to enable VoLTE. The Pixel IMS app and Shizuku are designed to bypass certain carrier restrictions, allowing users to activate VoLTE in regions where it is not natively supported. However, system updates can sometimes disrupt the functionality of these apps, especially if they are not fully compatible with the new software version.
Additionally, the January update may have introduced changes to the system’s telephony framework, which could conflict with the methods used by Pixel IMS to enable VoLTE. This conflict results in the app crashing and the calling feature becoming inaccessible.
Troubleshooting Steps
Before exploring alternative solutions, it is essential to attempt some basic troubleshooting steps to resolve the issue. Here are some methods you can try:
1. Restart Your Device
Sometimes, a simple restart can resolve temporary glitches caused by system updates. Power off your Pixel 9, wait for a few seconds, and then turn it back on. Check if the calling feature is restored.
2. Clear Cache and Data of Pixel IMS App
Clearing the cache and data of the Pixel IMS app can help resolve issues caused by corrupted files. To do this, go to Settings > Apps > Pixel IMS > Storage & cache, and then tap on Clear cache and Clear data. Note that clearing data will reset the app’s settings, so you may need to reconfigure VoLTE activation.
3. Update Pixel IMS App
Ensure that you are using the latest version of the Pixel IMS app. Developers often release updates to address compatibility issues with new system versions. Check the app’s official source for any updates and install them if available.
4. Re-enable VoLTE
If the app crashes during VoLTE activation, try the process again. Make sure you follow the correct steps and grant all necessary permissions to the app and Shizuku. If the issue persists, proceed to the next steps.
5. Check for System Updates
Google frequently releases patches to address bugs and improve system stability. Check for any additional updates that may have been released after the January update. Go to Settings > System > System update and install any available updates.
6. Reset Network Settings
Resetting network settings can help resolve issues related to connectivity and calling. Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. Note that this will erase saved Wi-Fi networks and Bluetooth pairings.
7. Factory Reset (Last Resort)
If none of the above steps work, consider performing a factory reset. This will erase all data on your device, so make sure to back up your important files before proceeding. Go to Settings > System > Reset options > Erase all data (factory reset).
Alternative Solutions
If the troubleshooting steps do not resolve the issue, you may need to explore alternative methods to enable VoLTE on your Pixel 9. Here are some options to consider:
1. Use a Different VoLTE Activation Method
There are several third-party apps and tools available that can help you enable VoLTE on your device. Research and try alternative apps that are known to be compatible with the latest system updates. Be cautious when downloading apps from unofficial sources to avoid security risks.
2. Contact Your Carrier
Reach out to your mobile carrier and inquire about native VoLTE support for your device. Some carriers may offer solutions or updates that can enable VoLTE without the need for third-party apps. Provide them with details about your issue and ask for assistance.
3. Use a Custom ROM
For advanced users, installing a custom ROM that supports VoLTE natively can be a viable solution. Custom ROMs like LineageOS often include features that are not available in the stock firmware. However, this process requires technical expertise and may void your device’s warranty.
4. Seek Community Support
Online forums and communities, such as XDA Developers, are excellent resources for finding solutions to device-specific issues. Search for threads related to VoLTE activation on the Pixel 9 and see if other users have found workarounds for the January update issue.
5. Wait for a Patch
If the issue is widespread, Google or the app developers may release a patch to address the problem. Keep an eye on official announcements and updates from Google and the Pixel IMS app developers.
Preventing Future Issues
To avoid similar problems in the future, consider the following tips:
- Regularly Update Apps and System: Keep your apps and system software up to date to ensure compatibility and security.
- Backup Your Data: Regularly back up your data to prevent loss in case of issues or resets.
- Research Before Updating: Before installing major system updates, research potential issues and solutions to be prepared.
Conclusion
The inability to make or receive calls after the January update on your Google Pixel 9 can be frustrating, especially if you rely on VoLTE for seamless communication. By following the troubleshooting steps and exploring alternative solutions outlined in this guide, you can restore your device’s calling functionality. Remember to stay informed about updates and seek support from official sources or community forums if needed. With patience and persistence, you can overcome this issue and continue enjoying your Pixel 9 to its fullest potential.